Back in September, in all our rushing around, we almost failed to notice that we were nominated for two Community Edition Best of Waterloo Region awards for Best Shops & Services, specifically for Best Bookstore, and Best Online/Curbside Shopping Experience.
We are very happy to announce that we won both!
While we are of course honoured to win both awards, oddly enough we are most pleased about the Best Online/Curbside Shopping Experience award.
This has been a scary year for all of us, and businesses in Uptown Waterloo have taken a major hit. Back in March when we closed to the public, we didn't know what the future would look like for us, and I won't lie, inside we questioned what the future may bring. All we could do was try our best, and in a matter of a couple days, we essentially switched to a warehouse for online and phone orders, with pick-ups at our back door.
It wasn't ideal, we work at an independent book store because we like dealing with people, engaging with all you lovely folks and having genuine connections over our shared love of books. But we did what we had to (as everyone has), and tried our best to make the experience as seamless and painless as we could for all of you.
There were times when we questioned whether we were doing it right, it was unknown territory to all of us. That being the case, winning this award means the world to us, and we would like to thank everyone who voted for us from the bottom of our hearts.
Thank you all so much!
